FAQ

Sizing: The current season of Rosette tends to run SMALL. Please size up accordingly. If you need assistance as to what size to order, please email info@rosettenyc.com

Press/Media: For all press related inquiries/stylist pulls please contact: info@rosettenyc.com

Sales: Please contact info@rosettenyc.com for wholesale inquiries

Shipping: We ship using UPS ground and UPS worldwide. We ship worldwide.

Where is my order? Please allow 2 weeks from the time your order is placed. For any preorders, please allow 4-6 weeks for delivery. For all other shipping inquiries including expedited shipping, please contact info@rosettenyc.com

Payment: We accept American Express, Visa, Mastercard, Discover, PayPal, and Klarna payments. All prices are shown in US dollars and all orders will be billed in USD.

Order Tracking: Once your order has shipped, you will receive an email with your tracking number. If you do not receive an email, please email our customer service team: info@rosettenyc.com

Returns/Exchanges: We make all of our items in small quantities and unfortunately do not have the capacity to offer refunds or returns at this time. 

We are happy to offer exchanges either for product or store credit which will be granted by e-mailing info@rosettenyc.com.

Return shipping is the responsibility of the customer. Exchanges will be processed once the return item is received.

Exchanges are granted via customer service at info@rosettenyc.com. Exchanges are accepted if the desired exchange is in stock. Items are eligible for exchange if they are un-worn, un-washed and in perfect condition. All shipping for exchanges and returns is the responsibility of the customer.